Interact with customers to provide basic information in response to routine inquiries about products and services. Handle and resolve general complaints. Help with the installation, sales, repair, and technical support of products.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support
Ability to remain calm when customers are frustrated and have experience working with computers
Check to ensure that that made appropriate changes to resolve customers' problems.
Complete contract forms, prepare change of address records or issue service discontinuance orders
Recommend improvements in products or services methods and procedures to prevent future problems
Customer and personal service
Minimum 2 years of experience
Customer relationship management CRM software
Active listening, patient, and Intuition
Analyzing data or information
Making decisions and solving problems
Speak English and Arabic
Can use Excel and Word